Frequently Asked Questions


How many packages do I need for a full head?

What type of styles can you do with Soohi Extensions?

Is this hair made from Kanekalon or Toyokalon fiber?

Does this hair need to be washed in apple cider vinegar before using?

Do Soohi Extensions tangle?

Do you offer different colors?

Does Soohi Extensions offer ombre colored hair?

What lengths do you offer?

Do Soohi Extensions come braided?

I am allergic to braiding hair, can I use Soohi Extensions?

Can I do kinky twists with Soohi Extensions?

Do I need to hot water set these extensions?

Order Status

Has my order shipped?

Can I modify my order after it has been placed?

How do I cancel my order?

How do I track my order?

Shipping & Returns

Do you offer free shipping?

What is your return policy?

My order never arrived.

Can I get a refund?

When will my order ship?

Where are you located?

An item is missing from my shipment.

I received the wrong product.

How do I return my product?

Pricing & Billing

Do I have to pay sales tax?